Getting paid

Who pays you

The firm you worked for pays you. You invoice it for your work, and its payment goes from its bank into your own Stripe account; Stripe processes the payment. The platform never pays you itself.

Each firm chooses how it pays you:

• By bank through Stripe: you send invoices from the app and are paid into your Stripe account.
• Outside the app: you’re a contractor paid another way. The firm still needs your tax details (W-9).
• As an employee: the firm pays you as it pays its employees. There are no invoices and no Stripe account; the app shows your pay as recorded.

Getting ready to be paid

More › Get ready to be paid lists the steps for your pay choice:

• your own Stripe account, set up on Stripe’s screens inside the app;
• your tax details (W-9), signed once and used for every firm. Your taxpayer ID shows afterwards only as its last 4 digits, and the name must match your Stripe account;
• accepting the invoicing terms, once.

Each step can be skipped and finished later, but you can’t send an invoice until they’re done. Your first payment can take about 2 to 3 weeks; a firm that offers an advance can shorten it.

Invoices

Earnings lists your invoices at each firm. An invoice is built from your approved time and expenses; check it and send it. The firm pays the invoices you’ve sent in its pay runs: a payment reads “Payment sent, settling” and then “Paid”, usually about 4 business days after the run.

If a firm holds an invoice out of a run, it tells you why. It never edits your invoice; a correction comes as a line on your next one.

Questions and disputes

Ask about any line of an invoice at any time; the question stays open until the firm answers. To dispute the invoice itself, you have 5 business days.

Where you used to work

Your invoices and yearly totals from a firm you no longer work for stay readable: open More › Profile and follow the link to the ones you’ve left.