Invoices

Billing needs the See invoices and receipts permission. It has three tabs: To pay, Paid and All.

Shown with a sample firm; your portal shows your security provider's name and colours.

When an invoice is due

Each invoice says Due on receipt or Net N days. It’s overdue from the day after its due date. Reminders come 3 days before, on the due date, and every 7 days while it’s overdue.

Paying

Open an invoice and choose Pay.

Shown with a sample firm; your portal shows your security provider's name and colours.

You can pay by credit or debit card, Apple Pay or Google Pay where your device has them, or a US bank account. A bank payment takes up to 4 business days and reads Payment processing meanwhile. Tick Save for this account’s future invoices to keep a card or account; nothing is charged automatically.

Your receipt comes by email and the payment is listed on the invoice.

If your security provider takes payment outside the portal, the invoice says how to pay them directly, with no pay button.

Paying from an email link

An invoice email has a pay link that works without signing in. It shows the invoice number, amount and due date. To see the lines and pay, enter the 6-digit code sent to the same email address. After several wrong codes, wait up to an hour.

Asking about a line

Choose Ask about this invoice and write your question. It goes to your security provider, and overdue reminders pause until it’s answered, the invoice is paid, credited or voided. The invoice shows Question open meanwhile.