Reports and incidents

Reports

Some services ask for a report after the work, on the firm’s template. Reports lists the ones you’re writing and the ones you’ve sent. What you type saves as you go.

A report is due 24 hours after the period it covers ends; the app reminds you 4 hours before. On a team report, each of you adds your part to the shared sections.

The firm may send a report back with a note saying what it needs; change it and send it again.

After you send it, the firm reviews it before the client sees it. It may edit a section; the report then shows which sections were changed and by whom. A report can also be handed to someone else to finish: what you wrote is kept.

Incident reports

When something happens on a shift, file an incident report from the shift’s page: what happened, when and where, who was involved, and photos. Mark it urgent and the firm is alerted at once, with the duty phone and 911 on screen for you.