Error codes

When something can’t be done, the screen says why in words and, where it helps, shows a code. Find the code here.

Not ready to be paid yet agent_not_ready: The agent hasn't finished their pay setup. They finish it in their app; you'll see when they have.
Already applied already_applied: This firm has applied already. You'll hear by email when it's reviewed.
Already questioned already_disputed: This line has been questioned already. Wait for the answer.
Already invoiced already_invoiced: This work is on an invoice already. Open the invoice to change or resend it.
Already recorded already_recorded: This payment is recorded already. Reload to see it.
Already asked already_requested: This has been asked for already. Wait for the answer.
Please try again bad_body: The request arrived incomplete. Reload the page and try again.
No bank account linked bank_not_linked: Link a bank account in Settings, under money, then try again.
The bank refused this bank_refused: The bank didn't accept the payment. Check the account or use another, then try again.
You switched to another firm business_changed: You changed firm in another tab or a moment ago, so this wasn't saved. Reload, check which firm you're in, and save again.
It changed changed: The run changed since you opened it. Reload, check it, and try again.
Choose a firm choose_business: You work with more than one. Choose the firm to open, then carry on.
That code has expired code_expired: Codes work for a short time and once only. Ask for a new code and use the latest email.
It changed while you were on it conflict: Someone else, or another tab, changed this first. Reload to see the latest, then try again.
The card was declined declined: Use another card or payment method, or ask your bank why it was declined.
Nothing to pay empty: No sent invoices are waiting in this run.
Payments aren't set up yet firm_not_ready: The firm hasn't finished setting up payments. Try again later, or ask them how to pay.
Your role can't do this forbidden: Ask an owner or admin at your firm to do it, or to change your role.
Please try again idempotency_key_required: The app sent this without what it needs to save it once only. Reload the page and try again.
Please try again idempotency_mismatch: A repeat of this request didn't match the first. Reload the page and try again.
Still working on it in_progress: The first try is still going. Wait a moment, then reload.
Something went wrong on our side internal: Try again in a moment. If it keeps happening, ask your firm to tell support.
Something to check invalid: The request wasn't complete. Check the form and save again.
The list moved on invalid_cursor: Reload the list to see it from the top.
Something to check invalid_input: A field needs another look: the message beside it says what. Fix it and save again.
That prefix can't be used invalid_prefix: Use 2 to 6 capital letters for the number prefix, for example ACME.
Notifications couldn't be turned on invalid_subscription: Your browser refused them. Allow notifications for this site in its settings and try again.
This invite link doesn't work invite_invalid: It may have expired, been used already or been withdrawn. Ask whoever invited you to send a new one.
This invite is for another address invite_wrong_email: Sign in with the email address the invite was sent to, or ask for an invite to the address you use.
Signing in is paused locked: Too many wrong codes were tried for this address. Wait until the time shown, then ask for a new code.
You no longer work with this firm membership_ended: Sign in again to carry on with your others. Ask the firm if you think this is a mistake.
No authenticator code needed mfa_not_needed: This account doesn't use an authenticator. Sign in with the email code alone.
Your authenticator code is needed mfa_required: Open your authenticator app and type the 6-digit code it shows for this account.
Set up your authenticator first mfa_setup_first: Add this account to an authenticator app with the setup key shown, then type its code.
A payment needs checking first needs_reconciliation: A payment on this didn't settle as expected. Check it in Settings, under money, before carrying on.
We couldn't reach the server network: Check your connection and try again in a moment. Nothing you hadn't saved was sent.
Not from here no_access: Open the app this belongs to, and sign in there.
No authenticator to reset no_authenticator: This account has no authenticator set up, so there's nothing to reset.
No bank account no_bank: Add a bank account before paying from it.
Phone notifications are off no_push: Turn notifications on for this app in your phone's settings, then try again.
Not set up yet not_configured: This part isn't switched on yet. Try again later.
Already sent not_draft: Only a draft can be changed this way. Reload to see where it is.
It isn't here any more not_found: What you opened was removed, or the link is out of date. Go back and open it from the list.
Can't be marked not_markable: Its state changed. Reload to see where it is.
No longer open not_open: This has closed or moved on. Reload to see where it is.
Can't be paid now not_payable: This invoice is paid, cancelled or waiting on something else.
Paid outside the app not_platform: This is paid outside the app, so it can't be paid here. Record the payment instead.
Not ready yet not_ready: This is still being set up. Try again in a few minutes.
A payment is going through paying_online: An online payment for this is in progress. Wait for it to finish before recording another.
Not on your plan plan_required: This needs a higher plan. The owner can change the plan in Settings.
That upload isn't open yet purpose_not_open: This kind of file can't be added here yet. Ask your firm how to send it.
Phone notifications aren't available push_unavailable: They can't be turned on right now. Email and in-app notices still reach you.
Too many tries rate_limited: Wait a minute and try again.
You've been signed out session_expired: Your session ended, after a time without use or when you signed out elsewhere. Sign in again with a code to carry on.
Payments are unavailable stripe_unavailable: The payment service isn't answering. Try again in a few minutes; nothing was charged.
Terms to accept first terms_required: Read and accept the terms shown before you carry on. They're asked once for each new version.
That file is too large too_large: Use a smaller file, or a photo taken at a lower size.
Too many tries too_many_requests: Wait a minute and try again. If it keeps happening, ask your firm to check your account.
That kind of file isn't accepted type_not_allowed: Use a PDF, a JPEG, a PNG or a WebP image, as the screen says.
Your pay link has timed out unauthorized: Open the link from the email again and enter a new code.
Not available right now unavailable: A service this needs isn't answering. Try again in a few minutes.
Nothing at this address unknown_host: Check the address, or use the link your firm sent.
That file can't go there unknown_purpose: Upload it from the screen it belongs on, such as a report, a credential or your profile.
Too late to question window_closed: The time to question this has passed. Ask the firm directly.
That's another firm wrong_business: Switch to the firm it belongs to, then open it again.
That code isn't right wrong_code: Check the 6-digit code in the latest email we sent and type it again. After several wrong tries, signing in pauses for a while.