Bookings

Bookings has three tabs: Upcoming, Requests and quotes and Past.

Shown with a sample firm; your portal shows your security provider's name and colours.

What each status means

Status	What it means
Request sent	Your security provider is preparing a quote.
Quote to answer	A quote waits on you.
Quote waiting for approval	A quote waits on a colleague who approves.
Approved, waiting for others	You approved; other payers haven’t yet.
Approved, deposit to pay	Pay the deposit to confirm the booking.
Approved, deposit clearing	A bank payment is on its way (up to 4 business days).
Approved, deposit to pay directly	Pay the deposit to your security provider outside the portal.
Change to answer	A change to the booking waits on you.
Extra time to answer	Extra time on a shift waits on you.
Confirmed	Booked. It may still say how many agents are assigned so far.
On the way	A agent is heading there.
Under way	The shift has started.
Completed	It’s done.
Declined, Withdrawn, Quote expired, Cancelled, Ended, not worked	It ended without being worked; the booking says why.

Who’s on a shift shows by first name to contacts who can see the live map.

Asking for a change

Choose Ask for a change and say what you’d like. If the price moves, your security provider sends a change to approve: it shows each shift before and after. Approve the change or Decline the change (the booking stays as it was). A change lapses at its answer-by time, or when a shift it touches starts. A shift that has started never changes.

Extra time

On the day, your security provider may ask for extra time: who can stay, for how long and the price. Contacts who approve choose Agree to the extra time or Not this time. Extra time comes in 15-minute steps, up to 12 hours past the scheduled end.

Cancelling

Choose Cancel the booking (or Cancel our share on a booking you share). Any fee shows before you confirm: inside the cancellation window it’s a share of the booking, outside it there’s none. Only cancellations you ask for carry a fee, and your security provider can waive it. A deposit already paid comes back, less any fee.

Reports

A finished booking lists its Reports and the shared log. Each report shows when it was published and its version, and opens as a PDF.

Rating a booking

After a booking, contacts who rate can answer How did it go? with 1 to 5 stars and a comment, and change it for 14 days. One rating counts per account.

Book this again

Book this again opens a new request filled in from this one. Pick the dates; nothing is sent until you send it.

Shared with you

When someone adds you as a guest on their booking, it appears under Shared: its schedule, who’s on it and the live map. Its prices and answers stay with them.