Shifts and the brief

Your schedule

Schedule lists the shifts you hold, by day, across every firm you work with. Work at another firm shows only as busy time, never its details.

The brief

Once you accept, the shift’s brief shows: where to go, the post and the places on a map, who you’re working with, what to wear and bring, and the firm’s instructions. Read it, then tap I’ve read the brief so the firm knows.

Asking to be released

If you can’t work a shift you hold, open it and ask to be released, with a reason. The firm decides. Within 24 hours of the start, the app warns you and gives you the duty phone, so you can call as well. If the firm keeps you on, the shift says so and why.

Extra time

The firm may ask you to stay longer on a shift. You accept or decline it; accepted, it’s part of the same shift and paid with it. If you can’t stay for extra time you agreed, you can ask not to, and the firm decides.